Last Updated: 08/01/2026
By accessing or using the WeStores platform, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the platform.
1. About WeStores
WeStores is a convenience-service platform that connects customers with independent service providers (“Shoppers” and “Messengers”) who perform specific tasks on behalf of customers.
WeStores does not:
Sell groceries or goods
Handle payments between customers and service providers
Employ shoppers or messengers
All shoppers and messengers operate as independent contractors.
2. Definitions
Customer: A person requesting a shopping or errand service
Shopper: An independent service provider who collects items and queues in-store
Messenger: An independent service provider who runs errands outside the store
Platform: WeStores website, app, WhatsApp services, or any related system
3. Scope of Services
3.1 Shoppers
Shoppers may:
Collect items inside stores
Stand in queues on behalf of customers
Notify customers when it is time to pay
Shoppers do not:
Make payments on behalf of customers
Deliver groceries or goods
3.2 Messengers
Messengers may:
Run errands
Collect or drop off documents or small parcels
Perform agreed local tasks
4. Payments
Customers pay service providers directly
WeStores does not collect, hold, or process customer payments
Pricing is agreed between the customer and the shopper/messenger
5. Shopper & Messenger Commission
Shoppers and Messengers agree to pay WeStores a 15% commission on their earnings from completed tasks facilitated through the platform. This commission is calculated based on the agreed service fee charged to the customer.
WeStores does not collect customer payments directly. Service providers are responsible for settling the applicable commission with WeStores in accordance with the platform’s guidelines.
Commission fees are non-refundable.
6. User Responsibilities
All users agree to:
Provide accurate information during registration
Communicate respectfullyFollow store rules and applicable laws
Not misuse the platform
Any abuse, fraud, or misconduct may result in suspension or removal.
7. Liability Disclaimer
WeStores acts solely as a connecting platform and is not liable for:
Disputes between customers and service providers
Loss, damage, or dissatisfaction related to services performed
Actions or omissions of shoppers or messengers
All services are performed at the user’s own discretion and risk.
8. Safety & Conduct
Shoppers and messengers must:
Act professionally and honestlyFollow customer instructions
Respect store policies
Avoid handling customer money (shoppers)
Failure to comply may lead to removal from the platform.
9. Termination
WeStores reserves the right to:
Suspend or terminate any account without notice
Remove users who violate these terms
Update platform rules as needed
10. Changes to Terms
WeStores may update these Terms and Conditions at any time.
Continued use of the platform constitutes acceptance of the updated terms.
11. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
12. Contact Information
For questions or concerns, contact:
📱 WhatsApp: 076 828 7633
🌐 Website: https://westoresza.glide.page
WeStores Privacy Policy
Effective Date: 08/01/2026
WeStores respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), 2013 of South Africa.
By using the WeStores platform, you consent to the collection and use of your personal information as described in this policy.
1. Information We Collect
We may collect the following personal information:
Full name and surname
Contact details (phone number, email address)
Location or area of operationIdentification details (where required for verification)
Communication records (WhatsApp or platform messages)
Service usage and activity data
We do not collect or store customers’ payment or banking information.
2. How We Use Your Information
We use your information to:
Register and manage user accounts
Match customers with shoppers or messengers
Communicate service updates and job notificationsImprove platform functionality and user experience
Comply with legal and regulatory obligations
3. Sharing of Information
WeStores does not sell or trade personal information.
Information may be shared only:
Between customers and service providers for service fulfilment
With service partners where necessary to operate the platform
When required by law or legal authorities
4. Data Security
WeStores takes reasonable technical and organisational measures to protect personal information from:
Unauthorised access
Loss or misuse
Disclosure or alteration
Access to personal information is limited to authorised personnel only.
5. User Responsibilities
Users are responsible for:
Keeping their contact details accurate and up to date
Protecting their own devices and communication channels
Not sharing sensitive personal information unnecessarily
6. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Meet legal and operational requirements
Information that is no longer required is securely deleted or anonymised.
7. Your Rights
In terms of POPIA, you have the right to:
Access your personal information
Request correction or deletionObject to certain uses of your information
Withdraw consent (subject to service limitations)
Requests can be made by contacting WeStores directly.
8. Cookies and Tracking
WeStores may use basic cookies or analytics tools to improve platform performance.
These do not collect sensitive personal information.
9. Changes to This Policy
WeStores may update this Privacy Policy from time to time. Continued use of the platform indicates acceptance of any changes.
10. Contact Information
For privacy-related enquiries or requests, contact:
📱 WhatsApp: 076 828 7633
🌐 Website: https://westoresza.glide.page