Welcome to the WeStores Help Center! Here you will find answers to common questions, detailed guides, and support resources to help you get the most out of our platform. Whether you’re a business owner, a messenger, or a customer, we’re here to assist you.
Frequently Asked Questions (FAQs)
General
1. What is WeStores?
WeStores is a digital marketplace that connects small businesses with on-demand messengers (runners) for delivery services. Our platform helps businesses reach distant customers and provides job opportunities for freelance messengers.
2. How does WeStores work?
Businesses and customers can post delivery orders on our platform. Messengers can then accept these orders, complete the deliveries, and earn income. We also offer a Messenger Sponsorship program for messengers who need working capital.
For Business Owners
1. How can I list my business on WeStores?
Click Stores on the homepage then fill up the the digital application form . Our team will process your listing request. If it passes our minimum requirements, it will be listed on the platform.
2. How do I manage my orders?
You can post new orders, track ongoing deliveries, and communicate with messengers.
For Messengers
1. How do I become a WeStores messenger?
Apply through the “Messenger” feature on our app at https://westores.glideapp.io . Fill out the digital application form, and once approved, you can start accepting delivery gigs.
2. What is the Messenger Sponsorship program?
This program matches messengers with sponsors who provide the necessary capital to fulfill pay-on-delivery orders. Messengers repay the sponsor from the profits earned.
For Customers
1. How can I post an order?
Go to the WeStores app at https://westores.glideapp.io and navigate to the “Orders” section, and fill out the order form with the required details. Messengers will then see your order and can accept it.
2. How do I find a messenger?
Use the “Messengers” feature to search for available messengers in your area. You can view their profiles, read reviews, and select the best fit for your delivery needs.—
Contact Support
If you need further assistance, our support team is here to help. Contact us through any of the following channels:
Email: support@westores.co.za – Phone: +27 76 828 7633-
Live Chat: Available on WhatsApp from 9 AM to 5 PM, Monday to Friday.
Community Forum
Join our community forum to connect with other users, share experiences, and get tips and advice. It’s a great place to find additional support and make the most of the WeStores platform.
Feedback and Suggestions
We value your feedback! If you have any suggestions or ideas on how we can improve our services, please let us know. Your input helps us to serve you better.
Thank you for choosing WeStores. We’re committed to providing you with the best possible experience. If you have any questions or need assistance, don’t hesitate to reach out to us through our support channels.